Refund policy

At Gotsomething, we are committed to providing quality products and a smooth shopping experience for our customers. Please read our Return & Refund Policy carefully before placing an order.

Return Eligibility

We offer a 7-day return policy for eligible products from the date of delivery.

To qualify for a return:

The item must be unused and in its original condition.
The product must be returned with original packaging and accessories.
The return request must be submitted within 7 days of delivery.
Proof of purchase or order confirmation is required.

Damaged, Defective, Incorrect, or Missing Products

Every order is carefully quality checked before shipping. If you receive:

a damaged product,
a defective item,
an incorrect product, or
a missing item,

please contact our support team within 48 hours of delivery and provide clear photos or videos for verification.

This reporting window applies specifically to damage, defect, incorrect item, or missing item claims.

After verification, eligible customers may receive a replacement, refund, or store credit depending on the issue.

Non-Returnable Items

Returns will not be accepted for:

Products damaged due to misuse, mishandling, or improper use
Used products or items showing signs of wear
Products returned without original packaging
Customized or personalized items (if applicable)
Return requests submitted after the return period

Refund Process

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If approved:

Refunds for prepaid orders will be processed to the original payment method.
Refund processing may take 5–10 business days depending on your payment provider or bank.
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.